3 minutes to a better website

There are a couple of things that websites MUST DO.

1. Visitors MUST be able to understand instantly what products/services you provide. 
2. Visitors MUST be able to find products or services to buy from you. 
3. Visitors MUST be able to understand your value proposition 

MINUTE 1:

Choose a close friend; choose someone who isn't close to your business.
Get them to look at your website and get them to write down what product/service they think you provide.
They have 1 minute to complete this task.

MINUTE 2:

Choose another friend; again, someone who isn’t close to your business.
Give them 4-5 products of yours to find and see if they can easily find them on your website.
They have 1 minute to complete this task.

MINUTE 3:

This is about your Value Proposition.

A Value Proposition helps you to connect to your customers; it says to them ‘we know you’, ‘we know what you’re looking for’. It’s the value proposition that makes them love you and your products. A good value proposition explains how you can solve your prospects problems, it tells your prospects why they should buy from you.

Choose yet another friend; again, someone who isn’t close to your business.
Get them to look at your website and get them to write down 3-4 reasons why they think they should buy from you.
They have 1 minute to complete this task.

You're done!

OK, that’s your 3 minutes. Take a look at the results and see if it tells you anything.

• Is your offering obvious?
• Can people find your products/services easily?
• Are reasons obvious as to why visitors should buy from you? 

The answers to these questions should help you to amend your website to make it more relevant to your visitors.

Good luck

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Old skool SEO still works

Matt Cutts and the team at Google have had a lot of press lately about how SEO should be done; a lot of people took some of Matts comments the wrong way and seemed to suddenly stop wanting to do any old school SEO in fear that Google would find out and deindex their website or pages.

Matt was only really repeating what he has basically said from day one, and that is that you can do pretty much anything that is ethical to help promote your website, but just don’t be spammy about it. Rule number one always has been and always will be – think about your market first and ranking second.

So what “old school” SEO still works?

The truth is that pretty much everything!

Guest blogging

Ok, this was the recent big topic that started to get webmasters a bit jittery, you can still be a guest blogger for someone else, there are just some very simple ‘do’s’ and ‘don’ts’ that you need to follow.

Do guess blogging as it can drive targeted visitors to your own site. Always add value to the blog that you are writing for – consider their audience AND yours. Consider creating a separate landing page for this guest blog post that adds value to the post.

Don’t use the same article that you have used elsewhere, this simply doesn't work. If you like the theme of a previous article you have written then consider a heavy rewrite of it. Don’t write a heavily weighted keyword article. Neither should you expect a link to your website, if this is your only motivation then don’t guest blog.

Forum backlinks

Do try to get links back from forums – there still is SEO value in doing this, but ensure that the forum is highly relevant to the pages that you want to link to. As with guest blogging consider creating a landing page that provides additional value to the forum comment you post – give the readers a real reason to click on your link.

Don’t create lots of spammy low value comments on Forums with a link back to your site, and don’t put your keywords in the Name field, and NEVER use automatic blogging software – that is so 1990’s and it will get you a Google penalty.

Directories

Do continue to use directory sites, but ensure that you are listing your website in a high quality directory that is likely to delivery good quality traffic to your site. Look for Directories that have strict submission guidelines. If you are a local business then local business directories can work well.

Don’t bulk submit your details to every directory that you can find, and NEVER use automated listing software.

Your own link pages

Do have quality outbound links to relevant websites, use pages that are highly themed and only consider links that are relevant to your audience.

Don’t have pages full of random outbound links, Google know that this type of activity is usually from link exchange programs and it could get you a penalty.

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SEO benefits of Social Media

Most businesses now recognise the fact that social media doesn't necessarily directly lead to a sale, but I know for a fact that it can help that sales process; instead most big businesses now look at social media as having SEO benefits and allowing their website and webpages to gain better rankings than their competitions, but how!

Let’s take a quick look at the benefits that social media could bring your to your SEO.

Social Media in general:

There are a couple of linked reasons why we would want to use social networks in the first place.

1. It allows people to share your information and links with their Friends and Followers 
2. It allows a greater chance for more people to see your brand and your products 
3. You get a spread of profiles and individuals that link back to your site 

Google+:

Specifically Google+ looks good because of the obvious tight integration with Google Search; this benefits you because Google has a good chance of knowing a little about everyone that use its services.

It knows for example if individuals are interested in or an expert in ‘home decor’ or ‘flooring’ because of their Google+ profiles and/or their search patterns and/or their Gmail topics etc – now if you sell flooring and one of these individuals shares or +1’s some of your content (image/URL etc) then Google will naturally believe that your site or specific page is more important than a competitors that hasn't been shared by these interested parties.

Social sites as information hubs:

We also look at social media sites now as information hubs (a bit like mini websites).

If we take the above example about a flooring business and they focus on posting good content about flooring then Google will understand that their Blog, Google+, Facebook, Twitter, LinkedIn or Pinterest account is about ‘flooring’; and as such any links from it back to that site will generate a little more link juice.

The future of SEO and Social Media:

We (the SEO community) also don’t yet fully understand how Google looks at social engagement (individuals sharing social content), but whether it happens now or in the future, if individuals engage with your social content and brand then it can only benefit ranking.

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SEO techniques you should NEVER try

We all make mistakes, but if you end up making a mistake of your SEO then it could really start to ruin your business.
Many businesses, including some top international companies, have fallen foul of Google Webmaster Guidelines and have been penalised by being removed from Google index.

Google has developed sophisticated algorithms to look out for websites and website owners that look like they are attempting game or beat Google at their own game. You can’t win.

Here are a couple of tips to ensure that it doesn't happen to you.

Keyword stuffing

OK, so you have worked out what keywords will bring visitors to your website; once you have this knowledge the temptation is to stuff these keywords all over your pages!

This is a definite violation of Google Guidelines and will result in getting you delisted from their index. Write your pages as if you were talking to someone about that product or service, use your keyword, but use then sparingly.


Automated comments

It doesn't take long searching the internet to find companies that are willing to sell you software that will enable you to leave comments automatically on blogs and forums – this can’t go wrong can it as we all know that Google loves to see links to your website.

Actually Google employs some very clever software that detects instances of when you attempt to leave lots of comments on blogs and forums, leaving lots of comments simply isn't natural behaviour. It’s fine to find forums and blogs that are related to your business and leave comments on them (in moderation), but do so with the understanding that your comments need to help a wider community, you need to add value to these sites, not just expect a link back to your site.


Paid links

Lots of high profile websites offer to sell links to other sites to help their ranking, and it can be very tempting to use these services as a quick win for ranking.

Google knows the sites that sell links and will penalise sites that they link to, also many of these site will again be unrelated to yours and so Google will see these links as unnatural (i.e. these sites wouldn't naturally link to yours).


Generic Directories

There are lots of internet directories that offer (either paid or free) to provide a link back to your website. As many of these directories are just pages of links to websites then Google again sees these as unnatural linkage and if you are found to have listings in lots of these directories then they are likely to take actions against your site.

Linking from directories that are dedicated to your market or location are better, as are using well known household name directories. These can be a useful way to gain traffic, but don’t reply on this tactic for ranking purposes.

Cloaking or Hidden Content

This is a technique that attempts to hide content from website visitors but is instead made available only for to search engines to see; again Google is now really clever at spotting these techniques.

All content should be available to your visitors, it should be informative; it should make sense and read well.


Doorway Pages

This isn't a technique that is used much today, but Doorway pages are pages that are again just written just for search engines and typically have content on them that is not able to be seen by website visitors. They are used to try to build a large amount of authority into a single page; these pages then automatically take visitors off to a completely different website.

Again, they tend to be stuffed with keywords, but once again it’s a technique that Google are very good at sniffing out.


In Summary

There isn't any way that you can beat Google and fool it into giving you better search engines rankings that your site deserve – always write pages with your visitor in mind.

Good quality, well written site will always (in time) rank better than poorly written, low quality ones.

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Best Practice SEO on a budget

Many individuals and smaller businesses don’t have a budget for SEO work, but if you plan to do your own SEO then all it will only cost you is a little bit of time and effort.

Here's some thing you want to get done:

Keywords:

The first step is to think carefully about how potential visitors are likely to find you when they fire up their favourite search engine; what are the key terms that you would expect them to type into the search engine to find you.

Don’t be too general here, if you are repair clocks and you live in Bristol then “Clock Repairer in Bristol” is a very good start. When putting your list together, consider the ‘transactional’ keywords that someone might use for your service, these are words that might be used in an internet search that would suggest that some if ready or likely to buy, and could also help you understand how you might be trying to position yourself as a business.

So back to our “Clock Repairer” example, they could use something like:

“Cheap Clock Repairer in Bristol”
“The best Clock Repairer in Bristol”
“Order a clock repair in Bristol”

Also consider informational searches that someone might try; these are terms that show that someone is looking for more information before they make a purchases decision, those could be things like:

“Is my clock worth repairing?”
“How do I look after a clock?”
“How much is my clock worth?”

The idea with a lot of these informational terms is that you are looking to show that you know what you are talking about; you are building trust and credibility with your web pages.

Once you have 3-5 key terms that you think visitors will type to find your services then ensure that these terms are on your web pages (then search engines will get the idea that these are the terms that you want to rank well for).


Writing your pages:

It’s always worth writing your pages as if you are talking to someone who doesn’t know anything about what you do or sell, this way you are more likely to talk to your visitor in the right (consultative) way.
 Always remember to add more words like “you” and “your” etc and less of the “me” and “us” etc, that way you will be writing with your audience in mind.


Tagging:

Remember to include unique META Tags on each page, specifically ensure that the META Description and META Title are completed and unique for every page.

Ensure that the META Title is around 50-60 characters in length and the META Description is 100 and 150 characters in length.

Links are important

Links are the lifeblood of your website ranking, without any links to your pages you will not rank on any search engines and you’ll never found.

Think about any relationship you might have with other businesses – partners, suppliers, trade bodies or associations etc. See if you can get links from any of these websites.

If you create good content and people like your site and you’ll start to attract natural links.


Social Media

Use some form of social media when you start off, whether it be Twitter, LinkedIn, a blog, Facebook or Pinterest, and post often, several times a day is good, and make the post relate to your business.

To start off with pick one network and work hard at it – social media posting can take a lot of time and effect and it’s not worth spreading yourself thinly. You’ll have a good idea where most of your audience hang out – post there.

The search engines will quickly pick up the fact that you are posting quality content and hopefully engaging with your audience – this will help with ranking.


Can’t do it yourself?

As you won’t be able to afford to pay for speculative SEO work by an agency then look around for an SEO company that is willing to offer a ‘Risk and Reward’ deal. With this type of contract they will agree that they won’t get paid unless then get you on the first page of your chosen search engines for agreed keywords.

If they are successful then it will cost you money, but at least you know you're only paying for keywords that are on the first page of search engine results.

WARNING: Never pay an agency who guarantee that they can get you onto the first page – no-one can guarantee it.


It isn't quick:

Don't expect great results overnight, doing SEO like this without much effort isn't easy and getting on to the first search engine results page is very difficult, but see how you get on in 3-6 months and take things from there.

Top SEO agencies can't get you sustainable results overnight either!

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Online Lead Generation – Great Follow up Strategies that WILL lead to sales

OK, so your generating sales leads online, but it’s not working as well as you would have hoped! What’s going wrong?

Well if you want your lead generation efforts to generate decent sales, you need to build a robust lead follow up system.

Ideally what you want to achieve is for your lead follow up system to manage your sales leads automatically.

Here are the things that you need in place to help you towards your goal of online lead to sale.

Create a landing page

Hopefully you have taken this first very basic step in generating great sales leads.

This page should really hold two purposes:

1. Get them to buy online - if your prospect buys straight away then you don’t have to bother with any additional sales process!
2. If they fail to buy then you want to capture their details, in my last post I talked about great ways of capturing prospect details. The prospect capturing system could be part of the online sales process – start by asking for an email address on a single page, then if they leave the sales process part way through you have their email contact details to enable follow-up.

Prompt contact is key

If your lead leaves your page, then it’s possible that the left because they wanted to take a look at someone else’s offering before they make their final purchase decision - if you can get in touch with them within a couple of minutes then you're highly likely to retain the sale - the longer you leave this recontact, the less likely you are to get the sale.

What’s the Score?

If possible, ‘Score’ your lead.

If they have been on your site for a while or visited numerous pages or emailed you then they are probably more interested in what you have to offer.

Other factors like their geographic location may make them a better prospects - or in B2B sales did they leave you with a ‘real’ business email address or just an anonymous Gmail or Hotmail account?

Follow up by email

As soon as you have your contact details, it’s time to start following up with them. Email is easiest and quickest to do and you can automate the process.  But as soon as you can, you really need to get a real sales person trying to contact them.  Remember people buy off people, not off automated emails!

The initial immediate follow up will ensure that you are still very fresh in their mind.


Get them in your list

Many businesses mess about with having a separate list for prospects and one for customers, get them all in the same database, it’s much easier.

Ensure that you are able to track all the communications that you sent them or the name of any campaign that brought them into you (all very useful analysis).

Also ensure that you have an ‘opt-out’ field in case they decide that they no longer want to hear from you, but only ensure that you stop sending them communications if they ask.

Keep sending the updates and newsletter etc along with your regular customers.



These simple steps can help you put your lead follow up virtually on autopilot so you have time to work with clients and hot prospects rather than constantly prospecting for new business.

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Online Lead Generation Magnet

Why a magnet?
By its very definition, a magnet is something that attracts objects – in this case we want to attract leads.

There is a vast amount of traffic online, and what every single website wants to do is pull that traffic it into their website – but online traffic management mustn't end there!

What if someone visits a few of your pages and then leaves – you are likely to have spent time and effort (and perhaps money) in attracting that visitor in the first place, and they have leave your site without providing you with any value whatsoever!

Now the ultimate value is that they buy from you; but even if they don’t buy they could have left you with the next best thing – their contact details.

Many, many site and business owners never think about collecting visitor data to use as a remarketing tool, but it is incredibly important that you do; the more details you get about visitors who are interested in your product and service, the better, more profitable business you can generate.

So how do you generate these sales leads?

The best way is to provide some useful information.

We all love information on the internet that can help us – maybe help us do our job better, save or make us money, and your potential customers are no different.

Now they might not be willing to part with hard cash for the information you have, but they might be willing to leave you their email address at the very least!

There are numerous ways we can do this online, but the best ways are:

• eBooks - needn't be huge, a decent 20 page eBook can be a great way to establish leadership and authority in a marketplace
• A downloadable “kit” - worksheets, videos, articles etc
• Free quote or consultation - these could be delivered in person, my email or over the phone. The great thing about these is that the requester knows that they will need to part with a good amount of information to get the best advice or quote from you.
• Email course - send out a series of informative and educational emails. Over the course of a few weeks or a month you could send numerous emails automatically building authority and trust with the recipient.
• Free samples - if you are the type of business that can send out samples then they make a great lead generation tool.
• Activate a trial - software companies always collect visitor details if they want to download software and get a free trial. During the trial period ensure that you send out automated emails to encourage a conversation with them.
• Whitepapers - a white paper is basically a smaller version of an eBook – so if you find you can’t provide enough detail to make a convincing eBook, make a convincing white paper. They are inexpensive to develop and will add greatly to your credibility.
• Newsletters - do you have information that you can regularly send out as a newsletter?
• Invitation to a webinar - people love webinars, mainly because they are usually free to attend; they are a great way to delivery the same piece of information to a wide audience and they are very cost effective to do.

In Summary

As already mentioned, once you've built up a steady stream of internet traffic, your job is far from over. You now have to implement some type of lead generation magnet(s).

With the automated delivery of follow up emails you’ll start to see some great results and you’ll find that some of these prospects will start to known on your door.

Best of luck.

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Get Engaged, Socially Engaged!

Without a shadow of a doubt, a business that is socially engaged online will always get more business than the ones that aren’t; even if they only generate a little more traffic, it’s traffic that they wouldn’t have got otherwise.

But social engagement is more than just generating traffic; it’s also about learning from your market, having conversations with buyers and potential buyers, building a relationship with them, and maybe - just maybe, helping your search engine rankings along the way.

So how does a business become socially engaged?

Here are 6 great ways to become socially engaged.


Do things differently

Think differently – your website might be absolutely professional to the core (as it should be), but social engagement is about having a conversation with your market, and being 100% corporate isn’t always the best policy.

Try relaxing your grasp on corporate speak a little, try having a little fun, talk to your audience in the relaxed way that I’m sure many of them will want to be talked to.

Be prepared to take a well thought-out risk – this will enable you to test and learn. Digital media is ever changing, as a business you need to be flexible and nimble to keep up with it.


Earn your way (by listening)

Listen in social media is really important – remember you’re using social channels to have conversations (not just sell your products and services), so listening must play its part.

Millions of people might be talking about your business, your brand or products and services that you supply; you need to listen to what they are saying so that you can respond correctly (and timely).

Great insights from your market will help you create better value for your market, and therefore better value for your business.


Make social a culture

Don’t make the mistake of sitting one person at a computer and ask them to do social media as well as their current work. Make social a cultural shift within your business by recruiting staff into social roles, report on their activity at least monthly so that everyone inside the business see’s the activity been undertaken and the benefits that are being generated.


Be big and bold

When you start off in social media, it’s easy to fall into the trap that you think no-one is listening and no-one is interested in what you have to say, but they are.

Be bold, talk about topics that are not only important to you as a business but also what is important to your audience. If you provide credit cards or bank accounts then be bold and discuss debt; if you sell mortgages talk about the problem of not been able to keep up with repayments; if you sell software then help people to understand what might happen if that software fails – be brave, be bold.


Creation and Curation

It’s not always about posting topics that you have created in-house or starting your own discussions; sometimes it’s important to comment on other’s work, maybe other similar businesses. Content can come from many different sources, look and listening to what’s outside of your business to see which of it can help you to engage with your market and get the conversation going.


Internal Collaboration

As already alluded to, Social media is a huge role for just one person in a decent sized business; but it is also true that social media is bigger than just one department. Call upon your colleagues in Sales, Customer Services and Support to help facilitate content, topics and discussions; these teams can help provide real-time insights as to what’s important to talk about.


None of this happens overnight, but if you are starting your social engagement journey, consider these points and getting you towards your end game will become much easier.

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