Digital Marketing Predications for 2015!

The life of a busy digital marketer is a varied one, and knowing where to put your marketing effort is an important factor, but where should you plan to put those efforts?

Everything is changing - and will continue to do so - remember that the only constant is change.

Technology, business models and consumer behaviours change in the blink of an eye; old tactics no longer work (or aren't as effective as they once were).

So as a digital marketer, what should you be considering for the year ahead?

In this article on LinkedIn, I've tried to capture some of the key elements that are important to Digital Marketing in 2015 - enjoy.

Digital Marketing: My Crystal Ball Predications for 2015

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Web Site Usability - what do you need to consider!

Web usability is all about taking a look at sites, pages and designs to better understand the customer journey - the reasons why visitors are there in the first place, understanding any barriers that stop visitors from taking their desired action.

In essence, your web site should provide your visitors with an efficient and enjoyable user experience.

Web pages should be self explanatory and obvious.

The MUM Test

When considering the basics for web page usability, I like to ask the following simple question 'Would my Mum be able to use it!'. You see my mum wasn't a tech head, she wasn't particularly well educated in these modern technologies, so she wasn't at all web savvy; and if we think of our potential visitors in this way then we will always ensure that our sites are a simple (and easy) to use as possible.

Basically, if my mum could navigate a web site and get what she wanted, then it was a good site.

Key Areas to consider

Intent - what are you visitors intending to do on your site?

Web site Structure (appearance) – what your visitors see and interact with.

Whitespace – clean space that makes your site easy to view, read, understand and use. Good use of space can draw the visitors eyes to the important parts (and links) of the site.

Noise – is information fighting for attention or does any other element vie for the visitors attention (strong contrasts next to text for example (i.e. bold graphics or images next to key information can force eyes away from this text)).

Length – short page length, visitors shouldn't have to scroll too far to get to the information that they want, information “below the fold” will not get seen as much as information above it.

Consistence – across navigation, fonts, layout, colour etc

Images – need to be relevant and compelling.

Functionality – how well the site interacts with visitors and visitors with the site.

Organisation of information – and links. Do users know where they are and where to get to the common information they might need? Can visitors get to the action you want them to take easily.  Are the web pages split into clearly defined areas.

Speed – how fast the site loads (< 2 second is ideal) as customers may leave if they have to wait to view the information on your site. Site speed is also important for good Google rankings.

Interactivity – how well can visitors interact with your site, does search work well for example?

Things visitors should never ask themselves

• Where am I?
• Where do I start?
• Where did they put ….?
• What information do I need on this page?
• Why did they call it that?
• Why is that there?

Common questions to ask

• What is the first thing you notice on the site? Is your USP clearly visible?
• Is there a clear visual hierarchy? (headers, important information etc) – newspapers do this REALLY well!
• Are the pages consistent (everyone knows instictively how to read a newspaper and what the headlines mean, bold intro text, main story, caption under images, we know to go to the back pages for the sport and somewhere close to the middle for TV listings etc). Familiarity is reassuring.
• Do you think it's too cluttered?
• Are you having a hard time finding the information you want?
• Does the site feel well organised?
• Do you have to scroll to get to important information?
• Is the site slow?
• What do you think of the fonts, colours and images?
• Can you easily search for product information?
• Can you easily find the contact information?

The Search Engine Ranking factor

I've already mentioned that site speed is important for Google ranking, but also IF your site doesn't look very good to visitors they are likely to press the BACK button on their browser quickly.  This visitors action is classed as a Bounce by Google, and a high Bounce rate will go against you in rankings!

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Panda 4.0 and how to survive it

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Learn from Politicians!

In the UK the local elections are happening this week, so it gives us an opportunity to take a leaf out of our MPs' books and raise the profile of your business and website?

Just like our politicians, you too can build a professional online brand and profile for your business with some very simple tips; and changing the way your website portrays and promotes you could do wondered for your sales too!

The Personal Statement

Just like the political parties your business should employ a personal statement. Your personal statement and the way your present it on your web site is critical as this is one of the first ‘things’ that a visitor who doesn't know you very well will seek out (whether they are aware of it or not!), and it has the added benefit of helping them understand more about your business.

Your company's personal statement simply needs to be the top 2-3 things that you want your visitors to know about your business, they should show how you can help your prospects.

For example, you might want your visitors to be aware of your huge selection of products, the fact that you are an award winner, your customer service stats, your low prices etc – whatever it is that you think your market will go wild over and that you can satisfy.

Once you've decided on what your business personal statement should be you need to ensure that it is easily and quickly seen on your site. Are these 2-3 statements obvious on your site? Are they mentioned at all or hidden in your navigation?

Put them to your homepage and make them easily viable throughout your site.

Your Professional Profile

You only need to take a quick look at any of the political parties web sites to see what views, experience and values their leader has.
You can find out about their history, achievements, what they stand for and how they believe that they can personally help you.

Does your site portray its top Directors in the same way? Is it easy to find out about them, what skills, experience and background they have, and what they think that they can do for your prospects?

If you don’t talk about the top people in your business then you are missing a trick; research constantly shows that the “About Us” pages are usually one of the top pages that prospects visit on your site and these pages can help sell yourself and your business if done correctly.

Say what you want about our political system, the parties and politicians, they do know how to promote themselves and how to get us following them and believing in them, and by following these simple tips you will be able to better promote your site and make you more appealing to your prospects.

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POTS and PANS!

What type of site so you own or manage? Is it a Pretty Ordinary Trash Site (POTS) or a Pretty Amazing Natural Sites (PANS) site?

Obviously you don’t want to own a POTS, these tend to be trashy, thin content, poorly linked to sites, where as the more superior PANS have lots of lovely content that visitors want to read and share, their content also attracts links naturally.

A site needs to have a clear and definite purpose; if this can be portrayed successfully to visitors then half of the battle has been won.

Sleek, modern design is a winner. Visitor needs and design trends change often, sites that don’t follow these will look dated very quickly and will be an instant turn-off.

Content needs to be unique and fresh and needs to speak concisely to your target market – avoid waffle and clutter and keep the messages as simple and as concise as possible.

Ultimately for any website to be successful it needs people to use it; site design and appearance are very important, but they will never replace the need for excellent usability.

A websites navigation affects how usable it is, and when developing or redesigning an existing site then the navigation (how you visitors are doing to find the great content) should be your primary concern.

In Summary

	POTS	PANS
Site Design	Designed in the 80’s/90’s. Cluttered.	Appealing Modern – fresh, clean.
Content	SEO focused. Doesn't read well.	User focused. Clear, well-written content.
Clarity	Visitors confused. Unsure what you site is about.	Purpose clear. Visitors feel happy on your site.
Usability	Confusing leaving visitors impatient. They will leave.	Simple to use. Customers stay and look around.
Navigation	Visitors can’t find what they need. No structure to site at all.	Visitors can find what they need quickly. 1-3 clicks and they are there.

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What Content should you write for your website?

Content is the life blood of your website, which in turn is likely to be the lifeblood of your business.

Content, the right content is amazing stuff; it can drive high quality traffic to your website and also convert these visitors into customers.

But what content should you write?

Until recent Google changes you could take a look at your Google Analytics to see what search terms brought traffic to your site, but with Google now protecting the privacy of users up to 80% of your traffic will be showing up as “(not provided)”.

So how else can you capture what topics visitors are interested in?

Most websites have the ability to give you subtle clues as to what you need to write. When a visitor comes to your site, IF what they want to see isn’t clear to them then many of them will go to your search function to find the content within your site.

All you need to do is capture these search strings and you have the start of your content funnel.

A quick search on Google will show you how to unlock the onsite searches for your particular CMS (Content Management Systems), but let’s take the example of WordPress, one of the most popular for websites.

In Google Analytics. From your site profile click on Admin.

From here you’ll see a sub-tab for Profile Settings. Click on that to bring up the Edit Web Profile Information screen.

Scroll down to the bottom the Edit screen to the Site Search Settings. Ensure that you click the radio button to track Site Search.

Next you need to enter a query parameter. On a typical WordPress installation, the query parameter is simply the letter “s”.

How can I be sure that “s” is the query parameter for my WordPress site?

If you go to your WordPress site and do a search via the search widget, you’ll notice the URL of the results page will look something like http://www.yourdomain.com/?s=search-phrase.

Whatever is between the ? and the = is your query parameter!

Now Google Analytics will start to collect your entire on site queries, it can take 24 hours to start collecting these so please be patient.

Once you have these search queries you’ll start to get a better understanding of what content your visitors want to see.

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What the future of SEO?

When Google entered the search engine market back in the 90’s they changed the game.

Before Google all you needed to do was stuff your web site full of keywords and as long as you had more keywords stuffed than anyone else you appeared at the top of the rankings for that particular ‘stuffed’ term.

Since Google started spreading their magic on the search landscape things have changed, suddenly keyword stuff got you absolutely nowhere and links to site became the most important factor (as links suggested that the page was liked by someone).

Then Google started to look more at the quality of the links that link to you – if a high quality, relevant and trusted site linked to you then Google rightly took more notice of this link and trusted it more than lower quality sites that linked to you.

Things are changing again with Google Panda (rolled out in 2011) and further more with Hummingbird (rolled out in 2013) – now the quality AND meaning of your content is looking more important.

So with these algorithm changes and other developments, what does the future hold?

As SEO practitioners we are still providing good quality content that answers visitor’s questions whilst chasing those important linkbacks, but will all this activity be beneficial in the next few years!

Backlines are still important and will continue to be until something else comes along which can help Google understand the reputation and trustworthiness of a site; but as links can be easily gained AND the value of link erodes over time then a new way of working out Reputation needs to be brought into play.

Reputation networks like Klout, PeerIndex and PeerReach are examples of other networks trying to understand the reputation of a site, business or individual by trying to understand the context of any engagement; predominately in a social media context.

But it’s this social context that holds the key for reputation in real-time; with the erosion of link value over time then Google admit that once a link to a piece of content is provided it almost immediately starts to become out of date (hence the erosion of value over time), so real-time analysis MUST be the way forward.

The reality of the future of SEO and the question of reputation probably lies in a mixture of the types of work; i.e. the analysis that Klout, PeerIndex and PeerReach are working on and the latest Google Hummingbird platform changes.

A merger of these two sides would mean that Google would have a idea (in real-time) of how a brand, business or individual is being talked about, and from this it could be determined whether that discussion or engagement looks to provide positive or negative reputable (lots of links/mentions from could mean that it’s a valued resource for example).

Also with the Hummingbird update Google is showing that it’s starting to understand natural language and the semantics on how question and answers can be phrased.

I imagine within the next ten years Google (or AN Other) will be able to determine the basic reputation of a site or author (by links and real-time reputation analysis) and understand the real meaning of the content on a site; with these two pieces of information a search engine provider will be able to provide search engine results that provide the very best answer to a question with a higher degree of certainty.

But as we do not live in this world right now then links and great quality content are the way to go.

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The new Lead Generation Content Strategy

If you are responsible for sales or lead generation then you will no doubt be familiar with the classic sales funnel.

Traffic or Leads are basically thrown in at the top of the funnel and due your magnificent sales and marketing nurturing you pass these leads through the different levels of your particular sales funnel all the time attempting to create a customer at the end of the process.

It’s a classic image used in business today and it works well ….. up to a point!

You see what this model doesn't adequately explain is that THIS process is a process that converts traffic or leads that have shown an active interest in your product or service.

But there are many, many more individuals or businesses that are not yet interested in you, but you can still get them into this funnel, they might not buy yet, but they will be aware of you when they are ready to purchase and by changing the way you talk to your market will help you to become “front of mind” in their future purchase decisions.

To change this mind-set within your market all you need to do is talk about something closely related to what you sell; so for example if you sell computers, then create guides to help people use them or understand common problems and how to resolve them.

This would mean that you are then likely to attract people who (whilst not ready to purchase) use computers, and your great use of associated content means that there is now a chance that when they are ready to buy you will be “front of mind”.

This is a fundamental shift on how businesses look at content and their content strategy, but this simple tweak to make content available that is closely related (and helpful) to your core business offering can bring in more prospects.

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