Don’t forget your keywords in your Social Media

Most webmasters and (hopefully) all internet marketers know the importance of properly understanding keywords for website ranking, but that nugget of knowledge seems to be forgotten when thinking about and posting on social media channels.

But the keywords are king rule is as equally important in social media, and this is why.

At the moment Google views everything online as if it was a website – in fact in essence that’s all your social channels are.

Take your Twitter account for example – it’s just a page (albeit a long one) of content, same for your Google+, LinkedIn, YouTube and Pinterest accounts etc.

So if Google does see your social streams as a web page element, doesn't it make sense that these also contain your best keywords - just as your web pages do!

So when you post, think carefully about what you want to say and craft them carefully to get your valuable keywords in.

This will ensure that in search these could be more easily picked up by search engines, but also your brilliantly crafted accounts start to show your authority, which will be passed to your website and web pages when you link back to them.

AND like your web pages, please don’t add posts purely to spam your keywords, Google is wise to this trick just as it is with websites and it could lead to a social penalty!

Read More

SEO benefits of Social Media

Most businesses now recognise the fact that social media doesn't necessarily directly lead to a sale, but I know for a fact that it can help that sales process; instead most big businesses now look at social media as having SEO benefits and allowing their website and webpages to gain better rankings than their competitions, but how!

Let’s take a quick look at the benefits that social media could bring your to your SEO.

Social Media in general:

There are a couple of linked reasons why we would want to use social networks in the first place.

1. It allows people to share your information and links with their Friends and Followers 
2. It allows a greater chance for more people to see your brand and your products 
3. You get a spread of profiles and individuals that link back to your site 

Google+:

Specifically Google+ looks good because of the obvious tight integration with Google Search; this benefits you because Google has a good chance of knowing a little about everyone that use its services.

It knows for example if individuals are interested in or an expert in ‘home decor’ or ‘flooring’ because of their Google+ profiles and/or their search patterns and/or their Gmail topics etc – now if you sell flooring and one of these individuals shares or +1’s some of your content (image/URL etc) then Google will naturally believe that your site or specific page is more important than a competitors that hasn't been shared by these interested parties.

Social sites as information hubs:

We also look at social media sites now as information hubs (a bit like mini websites).

If we take the above example about a flooring business and they focus on posting good content about flooring then Google will understand that their Blog, Google+, Facebook, Twitter, LinkedIn or Pinterest account is about ‘flooring’; and as such any links from it back to that site will generate a little more link juice.

The future of SEO and Social Media:

We (the SEO community) also don’t yet fully understand how Google looks at social engagement (individuals sharing social content), but whether it happens now or in the future, if individuals engage with your social content and brand then it can only benefit ranking.

Read More

Get Engaged, Socially Engaged!

Without a shadow of a doubt, a business that is socially engaged online will always get more business than the ones that aren’t; even if they only generate a little more traffic, it’s traffic that they wouldn’t have got otherwise.

But social engagement is more than just generating traffic; it’s also about learning from your market, having conversations with buyers and potential buyers, building a relationship with them, and maybe - just maybe, helping your search engine rankings along the way.

So how does a business become socially engaged?

Here are 6 great ways to become socially engaged.


Do things differently

Think differently – your website might be absolutely professional to the core (as it should be), but social engagement is about having a conversation with your market, and being 100% corporate isn’t always the best policy.

Try relaxing your grasp on corporate speak a little, try having a little fun, talk to your audience in the relaxed way that I’m sure many of them will want to be talked to.

Be prepared to take a well thought-out risk – this will enable you to test and learn. Digital media is ever changing, as a business you need to be flexible and nimble to keep up with it.


Earn your way (by listening)

Listen in social media is really important – remember you’re using social channels to have conversations (not just sell your products and services), so listening must play its part.

Millions of people might be talking about your business, your brand or products and services that you supply; you need to listen to what they are saying so that you can respond correctly (and timely).

Great insights from your market will help you create better value for your market, and therefore better value for your business.


Make social a culture

Don’t make the mistake of sitting one person at a computer and ask them to do social media as well as their current work. Make social a cultural shift within your business by recruiting staff into social roles, report on their activity at least monthly so that everyone inside the business see’s the activity been undertaken and the benefits that are being generated.


Be big and bold

When you start off in social media, it’s easy to fall into the trap that you think no-one is listening and no-one is interested in what you have to say, but they are.

Be bold, talk about topics that are not only important to you as a business but also what is important to your audience. If you provide credit cards or bank accounts then be bold and discuss debt; if you sell mortgages talk about the problem of not been able to keep up with repayments; if you sell software then help people to understand what might happen if that software fails – be brave, be bold.


Creation and Curation

It’s not always about posting topics that you have created in-house or starting your own discussions; sometimes it’s important to comment on other’s work, maybe other similar businesses. Content can come from many different sources, look and listening to what’s outside of your business to see which of it can help you to engage with your market and get the conversation going.


Internal Collaboration

As already alluded to, Social media is a huge role for just one person in a decent sized business; but it is also true that social media is bigger than just one department. Call upon your colleagues in Sales, Customer Services and Support to help facilitate content, topics and discussions; these teams can help provide real-time insights as to what’s important to talk about.


None of this happens overnight, but if you are starting your social engagement journey, consider these points and getting you towards your end game will become much easier.

Read More

The NEW Social Media Strategy - how to get rankings from your social channels

During the last quarter of 2013 I started to change my view on Social Media and the benefits from it to search engine ranking; tests that I was undertaking didn’t really give any credence (improved ranking) to the fact that Google love it when you post and engage with people of social media.

Sometimes there was a improvement in ranking, but constant Retweeting, Liking or Sharing of posts on Twitter and Facebook did nothing to improve ranking.

The majority of people I know in SEO would swear blind that I should see some benefit, but no!  Absolutely nothing! So what’s going on?

On further investigation I noticed that the social channels that saw a jump in rankings contained a sustained stream of related (or themed) posts; could this be the secret!

I tested a little more and indeed, I realised that I definitely seemed to get ranking benefits from accounts and sites that contained lots of themed social posts.

Then, mid January, Matt Cutts confirmed this approach (see my other post here).

What Matt basically says is that where they can get access to profile and posts, Google treats them just like any other website, they will look at the authority that you provide and pass that onto any linked sites.

So the strategy for the use of social media for ranking now seem very clear; view your social channel as a microsite; ensure that you tweet or post lots of themed (related) posts often (ensuring that you add the URL’s that you want to rank for). 

Ensure that your posts contain your keywords (like any website don’t spam them).

Treat your social channel like you would any small website, remember that content is king because you still want people to engage with you and link to your social posts; follow this simple advice and you’ll soon find that main webpage starts to see an improvement in ranking.

Read More

Twitter doesn’t use Twitter and Facebook social signals to rank pages

Matt Cutts (Google's head of search spam) yesterday explained this in a video (see below) that whilst the Google algorithm doesn’t treat social sites any differently to aid (or otherwise) webpage ranking, where they can they do still crawl and index the page like they do for any other website.

What does this mean in practice for website owners and brand managers that currently undertake social media in order to gain improved rankings? Simply don’t stop what you are doing!

Whilst the fact that you are engaging with your market doesn’t explicitly mean that your rankings will improve, some of this engagement will lead naturally to users taking a look at your site and offerings; this traffic is highly desirable.

The fact that Google does crawl and take notice of social channels does mean that a well crafted and themed channel presence could still rank well in the Google index or be seen as having a good amount of authority and any links back to your webpages become more influential in your own rankings.

In the future think about your Twitter, Facebook or Google+ page as being more of a microsite for your business and brand.

Great content

The learning to take from this video is that we should all continue to do what Google have always recommended and that is we develop great content that visitors will want to read and share through their social channels and other web properties.

Future

There is no doubt that in the future things may change, especially as Google become more adept at understand the value and authority that a particular author may have. If for example Matt himself comments on someone else’s SEO themed blog post then it is unlikely to change anything about their ranking; when Google fully understand that the Matt Cutts who just commented on that blog post has some authority in SEO, then it could affect ranking.

In Summary

Continue to do what you do in Social Media, do not ignore the content, don’t expect great leaps in ranking though your social engagement.

The Full Video

Read More

Social Media for Ranking

Top retailers will tell you that Social Media isn’t very good for generating traffic direct from the links that you put in your Twitter feeds, Facebook pages or Pinterest boards; but what it is good for is providing the big search engines with suggestions on your engagement with the social sphere.

If you post lots and people engage with you more than others in your market, then that alone is a good indicator that your pages might need to rank higher than your competitors. That is the REAL value of social media to businesses today.

Read More

Search Remains First, Social Second For How People Find Websites

In an interesting report by Forrester Research they highlight that the majority of consumers still find websites through natural search (Google, Bing etc) rather than through Social Media (Twitter, Facebook etc); which to those of us that have been around search, SEO and Social Media for more years than we often care to remember doesn't surprise us.

Even the larger Retail businesses who originally set out to capture lots of web traffic from social media have given up on it and instead use social to influence their search engine rankings and thus bring in more traffic through natural search.

Remember that Google loves it when consumers love your brand, in their eyes, if consumers really love your brand then thy probably want to see your in the results when they try searching for you. 

Social channels is a excellent place for Google to try to understand how much love the market has for you, so if you engage with your social media Followers and Friends, Google will pickup this signal and improve your search rankings.

Read More

How to deal with negative comments on social media sites

If you are unlucky enough to find an extremely negative comment on one of your social media accounts (i.e. Facebook, Twitter, LinkedIn etc).  How should you deal with it?

Even if you have spotted it quickly, then the chances are that other have also seen it; in the case of Twitter, within moments of it been sent it could have been ReTweeted 100 or 1,000’s of times (and I bet that your competitors will jump at the chance to publicise it or capitalise on it in some way).

In any case, a negative comment from a customer or prospect is a negative comment and it needs to be dealt with fast.

Ultimately, Social Customer Service is all about immediately addressing your customers' concerns quickly.  Where possible you should immediately respond with a holding statement to let the complainant and anyone else that see’s the comment know that their concern has been acknowledged and that you are dealing with it.

If you haven’t got all the facts from the negative comment that has been posted then politely contact the complainant asking for more information on the problem.

You should plan to fully respond by the end of that business day, and absolutely no longer than 24 hours later.  Failure to deal with any problems effectively could mean that it goes viral very quickly!

Read More